Shipping & Delivery

PREDELUXE ships pre-owned luxury goods worldwide in compliance with defined security and quality standards.

Shipping takes place from one of our operational locations in Switzerland, the European Union or the United Arab Emirates.

The choice of shipping method depends on the value of the goods, the destination and security requirements.

For products up to a defined value, shipping takes place via specialised courier service providers.

• Fully insured
• Tracking included
• Handover only against signature
• No delivery to PO boxes

Above an increased value of the goods, PREDELUXE reserves the right to carry out shipping exclusively via a specialised security courier.

• Personal handover
• Identity check possible upon handover
• Discreet transport handling
• Individual appointment scheduling

The decision on the use of a security courier is at PREDELUXE's discretion.

Customers may, by prior appointment, arrange for personal collection or handover.

• Handover at a defined location
• Identity check possible
• Documented handover

The availability of this option depends on the product and location.

Shipping costs are shown transparently during the ordering process.

Customs or import duties may apply for international shipments. These are to be borne by the buyer.

For consumers, the risk of accidental loss or deterioration passes only upon handover of the goods to the buyer or a recipient named by the buyer.

Delivery time depends on the product and region and is indicated during the ordering process.

For high-value shipments, delivery time may be extended due to additional security measures.

For high-value transactions, PREDELUXE may require identity verification for security or legal reasons.

PREDELUXE reserves the right to refuse an order or require additional security measures where necessary to minimise risk.